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General Information

We acknowledge the following variations:
• Changes in production techniques and deviation in measurement.
• Actual products may differ very slightly from the photographic illustrations. This does not
• grounds for complaint or refund.
• Printing errors.

Balustrade UK will not accept the liability, on whatever legal grounds, unless there is legally
compelling liability.

Any compensation is hereby limited to the product value of the original order.

Please note that statutory limitations may vary from country to country.

Balustrade UK accepts no liability for conditions and regulations that may apply.
Once drawings are approved and goods are being manufactured then any changes by the client are chargeable.

When Stainless Steel Balustrade is installed if there are any ongoing works to any area around the balustrade the client must make sure the balustrade is well covered as contamination can occur and if this does happen any repair work will be chargeable.

When supplying laminated toughened glass there will be a tolerance of up to 3mm when the 2 panels line up together.

We cannot be held responsible for where the kite mark on glass is placed nor can we specify to our glass company where to put it

When glass is either supplied and installed or done on a supply only basis then you have 7 days to get back to us with any problems, if the time exceeds that when you contact us, Balustrade UK Ltd hold no responsibility for any problems with the glass.

When powder coating mild steel we cannot guarantee a complete smooth finish if there is imperfections in the material used

COVID 19 Pandemic.



If we are late or unable to attend due to staff shortages or a team member having to self isolate along with goverment guidlines, we can NOT be held liable for any inconvenience this may cause.

Onsite Work and Installation

Ensuring your site is ready for us when we arrive:

If we arrive on site and the site is not ready or cannot be accessed we will still bill for the full day.

It is the client’s responsibility to provide power to the site.

If we specify a finish date in a contract this finish date is subject to us having access to the site to begin installation on the specified start date.


When installing balustrade to roofs, balconies etc Balustrade UK Ltd will not be responsible for any leaks that may occur when we have to drill through any type of roofing/building material.

When installing balustrade to patios, raised areas or floors, Balustrade UK Ltd cannot be held responsible for any cracks or chips that occur to what we are fitting too.

On some balustrade systems where there is mitred joints Balustrade UK Ltd may have to use a silicon.

Damage due to adverse weather: Balustrade UK, can not be held responsible for any damage that may be caused to any goods.

It is the responsibility of the client/architect to check that the structure we are fitting to is able to to withstand our Balustrades.

It is up to the client to make sure there are correct fixings in place for our goods to fit too.




When drawings are issued, it is up to the customer to check that it is correct to their design.
Also when a drawing is issued, unless it is otherwise stated BALUSTRADE UK LTD. Will be using our standard system which comprises of standard fittings, dry joint’s complete with tack welds polished smooth on handrails. Balustrading that is fully welded must be indicated by the customer which would be a extra cost to order.”

It is up to you "the Client" to double check that every detail is correct in regards to sizes, materials, glass thickness, colour etc.

It is up to the client/customer to check that all designs and goods ordered meet local current building standards and regulations. 



It is up to Balustrade UK Ltd if we offer credit terms to the client but if credit is offered payment terms

will be 7 or 30 days never any longer. If payment is not received within that time frame 

Balustrade UK Ltd hold the right to start legal proceedings to recoup the money and any legal costs will

be passed onto the client

Delivered goods remain the property of Balustrade UK until paid for in full.





Orders will only be accepted in writing.




Our shipping time for the UK and Ireland is next day depending on where you are located, with
some exceptions in ‘rural’ areas.
Tubes between 3500mm to 6000mm are special order, delivery for these items is 2 to 3 days.
Dates or periods specified for dispatch, delivery or completion are estimates only ad are not
contractually binding.
Such dates are calculated from our acceptance of the order and on the condition that full and final
information is available to us to allow us to proceed with continuous manufacture.
Such dates are subject to the availability of labour and materials.

We take no responsibility for late deliveries of goods and we can not give you guarantees on goods being delivered when delivered by a third party e.g glass deliveries.
We will not be held responsible for default in delivery dates caused by Government controls,
strikes, lockouts, riots, sit-ins, fire, tempest, damage to machinery or buildings, war, Acts of God
and all other circumstances beyond our control.
For the avoidance of doubt, time shall not be the essence of the contract.

When delivering goods it is up to the client to make sure they have enough people available to unload goods.



Returns Policy

Any bespoke items supplied or supplied and fitted are non returnable as they are purposely made
for the client and no refund will be given.
Once an order has been placed and made to the customers requirements, if the customer no longer wishes to go ahead full payment will still be needed for the items.
It is a condition of sale that goods supplied by us remain our property until paid in full, unless it is a
bespoke order or a supplied and fitted order.
On supply and fit installations, any problems with fitting or quality issues must be reported
in writing to Balustrade UK with fourteen days of fitting / invoice.
Returns shall only be accepted if they are received in their original packaging and within 14 days
from date of invoice.
Damaged products cannot be accepted.
A 95% handling charge will be incurred for returned items.
Return postage and carriage costs are the responsibility of the customer




The customer will be responsible for any extra cost caused by amendment to his requirements
provided for in the accepted order and for any extra cost incurred by us for changes in design or
specification resulting from lack of or incorrect information supplied to us during manufacture or at
time of quotation.
The customer will be notified in writing of any such extra cost as soon as practically possible.
We assume no responsibility for damage or wear caused to goods supplied or work done by us as a
result of its misuse by the customer or a third party.
If goods supplied by us are replaced or repaired without our prior agreement in part or in whole by
the customer or any other party, we accept no responsibility for any costs, expenses or damage
incurred by the customer as a result of the replacement/repair carried out.
After Balustrade UK Ltd have received an order and completed a survey (and sometimes
drawings) if the client then chooses not to go ahead with the job then there will be a cost to pay for
the work we have undertaken.




Quotations are based on the current cost of materials and wages.
Such quotations are subject to adjustment, to take into account any increase in material and wages
which may have occurred since the date of quotation.

When drawings are given for approval it is up to the client/surveyor/building control etc to conform that they comply to the current uk building reg.

Balustrade UK terms and conditions supersede all others when accepting our quotation.

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