Terms and conditions
We acknowledge the following variations
Changes in production techniques and deviations in measurement. Actual products may differ very slightly from the photographic illustrations. This does not constitute grounds for complaint or refund.
Balustrade UK will not accept liability, on whatever legal grounds,unless there is compelling liability. Any compensation is hereby limited to the product value of the original order.
Please note that statutory limitations may vary from country to country. Balustrade UK accepts no liability for conditions and regulations that may apply.
Payment
Payment is required in advance for the first 3 deliveries, with no exception.
After 3 shipments we offer a strict 30 day credit.
Accounts not settled 30 days from invoice will be suspended and no further goods will be shipped until account is cleared.
Delivered goods remain the property of Balustrade UK until paid for in full.
Orders
Orders will only be accepted in writing.
Delivery
Our shipping time for the UK and Ireland is next day depending on where you are located, with some exceptions in "rural" areas.
Tubes between 3500mm to 6000mm are special order, delivery for these items is 2 to 3 days.
Dates or periods specified for dispatch, delivery or completion are estimates only and are not contractually binding. Such dates are calculated from our acceptance of the order and on the condition that full and final information is available to us to allow us to proceed with continous manufacture. Such dates are subject to the availability of labour and materials. We will not be held responsible for default in delivery dates caused by government controls, strikes, lockouts, riots, sit-ins, fire, tempest, damage to machinery or buildings, war, Acts of God and all other circumstances beyond our control. For the avoidance of doubt, time shall not be of the essence of the contract.
Returns Policy
Returns shall only be accepted if they are received in their original packaging and within 14 days from date of invoice. Damaged products cannot be accepted. A 25% handling charge will be incurred for returned items.
Amendments
The customer will be responsible for any extra cost caused by amendment to his requirements provided for in the accepted order and for any extra cost incurred by us for changes in design or specification resulting from lack of or incorrect information supplied to us during manufacture or at time of quotation. The customer will be notified in writing of any such extra cost as soon as practically possible.
We assume no responsibility for damage or wear caused to goods supplied or work done by us as a result of its misuse by the customer or a third party.
If goods supplied by us are replaced or repaired without our prior agreement in part or in whole by the customer or any other party we accept no responsibility for any costs, expenses or damage incurred by the customer as a result of the replacement / repair carried out.
Quotations
Quotations are based on the current cost of materials and wages. Such quotations are subject to adjustment, to take into account any increase in materials and wages which may have occured since the date of quotation.